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Refunds

DLR refunds

If you have lost money in a DLR ticket machine, use the DLR refund link to claim a refund.

Tube refunds

If your Tube journey has been delayed for more than 15 minutes by circumstances within our control, use the Tube refund link to claim your refund.

London Overground refunds

If your London Overground journey has been delayed for more than 30 minutes by circumstances within our control, use the London Overground refunds link to claim your refund.

If you have been unable to use your season ticket due to Overground closures, you will not receive a refund but you may be eligible for a free ticket extension to the value of one month's travel. Use the London Overground refunds link to download a season ticket extension application form.

London Overground Customer Charter (PDF 895KB)

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