Transport for LondonComplaints
In the event of a complaint about our response to a request for information, TfL is required by the Act to carry out an internal review. This will be undertaken in accordance with TfL's Internal Review Procedure (PDF 81KB), with the intention of providing a response to the complaint within 20 working days. If this does not resolve the matter satisfactorily, the complainant can refer the case to the Information Commissioner, who will make a final decision.
If you have a complaint about the way your request has been handled by TfL, write to:
The Information Access and Compliance Manager
6th Floor, Windsor House
42-50 Victoria Street
London
SW1H 0TL
