Useful contacts

London Travel Information

Tel: 020 7222 1234 (24 hours a day)
Textphone: 020 7918 3015
Email: travinfo@tfl.gov.uk

Oyster Customer Service Centre

Tel: 0845 330 9876 (08:00-20:00, seven days a week).
Email: contactus@tube.tfl.gov.uk

Central Customer Services

Tel: 020 7222 5600 and ask to be put through to Central Customer Services
Email: enquire@tfl.gov.uk
Post: 23rd Floor Empress State Building, Empress Approach, London SW6 1TR

London Underground

Tel: 0845 330 9880 (08:00-20:00, seven days a week)
Online: Contact form
Post: Customer Service Centre,London Underground, 55 Broadway, London SW1H 0BD

Engineering on London Underground

If you are carrying out building, street or civil engineering works, property or other development, moving abnormal loads or any other activities that could impact on the Tube's operation or property, please contact the Infrastructure Protection team:
Tel: 020 7027 9544
Email: lulcedip@tube.tfl.gov.uk
Fax: 020 7027 9606

London Buses

Tel: 0845 300 7000 (08:00-20:00 Monday to Friday)
Textphone: 020 7918 4435 (08:00-20:00 Monday to Friday);
Email: customerservices@tfl-buses.co.uk
Post: London Buses Customer Services, 4th floor, Zone G7, Palestra, 197 Blackfriars Road, London SE1 8NJ

Dial-a-Ride

To make an enquiry about membership, or to make a next day, advance or regular booking request, contact:

Tel: 0845 999 1 999 (or 0207 394 5800, if your telephone provider charges extra for 0845 numbers). Lines are open between 9am-4pm, Monday to Friday.

You can also make a booking by:

Email: Dar.generalenquiries@tfl.gov.uk
Fax: 020 7027 5801
Post: Dial-a-Ride, Progress House, 5 Mandela Way, London SE1 5SS

To enquire about a late vehicle, make a request for a same day booking or cancel a booking please contact:

Tel: 0845 300 4717 (or 0207 394 5990 if your telephone provider charges extra for 0845 numbers). Lines are open between 6am and midnight, seven days a week.

If you have comments or complaints about our service, contact our Customer Liaision Unit by:

Post: London Dial-a-Ride, Customer Liaision Unit, Progress House, 5 Mandela Way, London SE1 5SS
Email: DAR@tfl.gov.uk
Tel: 020 7 027 5823
Fax: 020 7027 5919

London Streets

Tel: 0845 305 1234 (24 hours a day)
Textphone: 020 7918 4435 (08:00-20:00 Monday to Friday)
Fax: 020 7027 9914
Email londonstreets@tfl.gov.uk
Post: Customer Services, TfL London Streets, 4th floor, Zone G7, Palestra, 197 Blackfriars Road, London SE1 8NJ

National Rail Enquiries

Tel: 08457 48 49 50

Public Carriage Office (taxis and minicabs)

Tel: 0845 300 7000 (08:00-20:00 Monday to Friday)
Textphone: 020 7918 4435 (08:00-20:00 Monday to Friday)
Fax: 020 7027 9914
Email: enquiries@pco.org.uk
Post: Public Carriage Office, Customer Services, 4th floor, Zone G7, Palestra, 197 Blackfriars Road, London SE1 8NJ

Walking

Email: walking@tfl.gov.uk

Complaints policy and procedure

We will do our best to send you a full written response within 10 working days. If we cannot give you a full answer in this time, we will send you an acknowledgement within two working days and a full written response within 15 working days. You can find out more about our Customer Feedback and Complaint Policy (PDF 572KB)

If you are not satisfied with our reply you can contact the London TravelWatch, an independent watchdog body set up by Parliament to represent users interests.

Tel: 020 7505 9000
Fax: 020 7505 9003
Post: London TravelWatch, 6 Middle Street, London EC1A 7JA

If after contacting London TravelWatch you are still unhappy with the way your complaint has been handled, you can contact the Local Government Ombudsman:

Tel: 020 7217 4620
Fax: 020 7217 4621
Email: enquiries.london@lgo.org.uk
Post: Millbank Tower, 10th Floor, Millbank, London SW1P 4QP